logo

Privacy Policy

Effective Date: 28/5/2025
Last Updated: 28/5/2025

Welcome to X-Shop, the flagship product of X-Shop Inc.. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website and services available at https://x-shop.com. Your privacy is important to us, and we are committed to safeguarding your personal data with transparency and accountability.

1. Information We Collect

We collect various types of personal and technical information to provide and improve our services:

1.1. Information You Provide

  • Full name, email address, company name, and other contact information.
  • Preferences and details regarding your store or business setup.
  • Communication content, including messages and support queries.

1.2. Automatically Collected Information

  • Device information: browser type, operating system, screen resolution.
  • Usage data: IP address, location data, session duration, user actions.
  • Log data: access times, pages viewed, referring URLs.

1.3. Tracking & Analytics Data

We use cookies and similar technologies for:

  • Performance Monitoring: Google Analytics, Hotjar (for session recordings, heatmaps).
  • Ad Performance: Google Ads, Meta Ads, TikTok Ads.
  • User Experience Optimization: behavioral tracking for A/B testing and interface improvements.

2. Use of AI and Data Processing

X-Shop leverages advanced AI technologies to provide seamless user experiences:

  • Providers: AWS Bedrock, Meta LLaMA, OpenAI, Anthropic Claude, DeepSeek.
  • Applications: AI-driven eShop generation, product suggestions, content writing, customer insights.

Data entered by users may be processed to deliver results but is not used to train any third-party AI models. We maintain strict data privacy rules and only share necessary data with trusted AI platforms under appropriate agreements.

3. How We Use Your Information

  • Set up, personalize, and maintain your eShop.
  • Provide customer support and troubleshoot issues.
  • Run advertising campaigns and retargeting.
  • Research and develop new features using aggregate data.
  • Ensure platform security, prevent abuse, and enforce legal terms.

4. Sharing and Disclosure

We may share data under these conditions:

  • With Partners and Vendors: Including analytics, hosting, customer service, and payment providers.
  • With Advertisers: Only with anonymized and aggregate data.
  • With Authorities: When required for legal compliance or to protect rights and safety.

We never sell your personal data to third parties.

5. Your Rights

You may:

  • Access your data and request a copy.
  • Correct inaccurate or incomplete data.
  • Delete your data or restrict processing.
  • Object to certain types of processing (e.g., direct marketing).
  • Lodge a complaint with a data protection authority.

For any request, email us at [email protected].

6. Data Security

We use industry-standard encryption, firewalls, and access controls. All data is stored in secure environments with restricted access. Regular security audits and compliance checks are part of our operations.

7. International Data Transfers

If you are located outside the U.S., please note that your information may be transferred to and processed in countries with different data protection laws. We ensure lawful data transfers using Standard Contractual Clauses or equivalent mechanisms.

8. Children's Privacy

X-Shop is not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from minors. If we learn we have collected such data, we will delete it immediately.

9. Cookies and Tracking Technologies

We use cookies for functional, analytical, and marketing purposes. You can manage cookie settings via your browser or opt out through our cookie consent manager.

Types of Cookies:

  • Necessary: Required for basic site functionality.
  • Analytics: Measure and understand usage.
  • Marketing: Deliver relevant advertising.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a new effective date. Users will be notified where appropriate.

11. Contact Us

For questions, concerns, or requests regarding your privacy, contact:

Thank you for trusting X-Shop to power your eCommerce journey with AI.